Last updated: 24 July 2026

This Privacy Policy explains how PowerSupporter ("we", "us" or "our") collects, uses, stores, discloses and protects your personal information when you use our website (powersupporter.com.au), our mobile and web applications, and the products and services we provide (collectively, the "Services").

We are based in Melbourne, Australia, and we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide to us

  • Account details such as your name, email address and phone number when you register or create an account
  • Business or contact information you submit through forms, enquiries or support requests
  • Order, transaction and delivery details when you place or manage orders through our applications
  • Any content or messages you send to us

Information collected automatically

  • Device data, such as device model, operating system, unique device identifiers and mobile network information
  • Log and usage data, such as IP address, app version, pages or screens viewed, actions taken, and date/time of access
  • Diagnostic and crash data used to maintain and improve the stability of our applications
  • Cookies and similar technologies on our website (see "Cookies" below)

Location information

Where a feature requires it (for example, delivery routing or store location), our application may collect approximate or precise location data. Location is only collected with your permission, and you can disable it at any time through your device settings.

Please review: confirm this list matches exactly what your app actually collects. If your app uses payment processing, analytics, push notifications, camera/photos, or a delivery/location feature, make sure each is described accurately — Google Play requires the policy to match your Data Safety declaration.

2. How We Use Your Information

  • To provide, operate and maintain our Services and your account
  • To process and fulfil orders, deliveries and transactions
  • To respond to your enquiries and provide customer support
  • To improve, personalise and develop our Services
  • To monitor usage, prevent fraud and maintain security
  • To send you service-related communications, and, where you have opted in, updates or marketing
  • To comply with our legal obligations

3. Sensitive Information

We do not seek to collect sensitive information (such as health, racial or ethnic origin, or political opinions) unless it is necessary for a specific service and you have consented, or we are required or authorised by law to do so.

4. How We Share Your Information

We do not sell your personal information. We may share it only in the following circumstances:

  • With trusted service providers who help us operate our Services (for example, hosting, cloud infrastructure, payment processing and analytics), under confidentiality obligations
  • Where necessary to process or deliver an order you have placed
  • To comply with a legal obligation, court order, or lawful request from an authority
  • To protect the rights, property or safety of PowerSupporter, our users or others
  • In connection with a business transfer, merger or acquisition, subject to this policy
Please review: list the specific third-party services your app actually uses (e.g. Google Play Services, Firebase, Stripe, your hosting provider) so users know who receives their data.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration, including encryption in transit, access controls and secure infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as is necessary to provide our Services, comply with our legal obligations, resolve disputes and enforce our agreements. When it is no longer required, we securely delete or de-identify it.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your account and associated personal data
  • Withdraw consent or opt out of marketing communications at any time
  • Make a complaint about how we handle your personal information

To exercise any of these rights, contact us using the details below. To request deletion of your account and data, email us at info@powersupporter.com.au and we will action your request within a reasonable timeframe.

8. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. International Data Transfers

Your information is primarily stored and processed in Australia. Where we use service providers located overseas, we take reasonable steps to ensure your information is handled consistently with this policy and applicable law.

10. Cookies

Our website uses cookies and similar technologies to operate the site, remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not function properly as a result.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: